SUPPORT
Something not working?
Start here.
Most problems are solved in the guides below within a couple of minutes. If yours is not, here is how to reach a person.
FASTEST ROUTE
Match the problem to the right channel.
The trap is not catching anything
This is nearly always placement or bait quantity rather than a faulty trap. Read the placement guide and the bait guide first. Between them they resolve the large majority of reports.
Delivery, refunds or returns
Orders are fulfilled by Amazon, so delivery, returns and refunds are handled fastest through Your Orders on Amazon.com. Guarden cannot see or alter your order status.
Damaged, missing or faulty items
Open the order in Your Orders on Amazon.com and use the seller messaging option to contact Guarden directly. That route reaches us with your order already attached, which is faster than starting from scratch.
Warranty questions
Register the product first if you have not already, then contact us through your Amazon order. Product registration takes about thirty seconds and keeps your details on file.